
Audien BTE 1 Year Protection Plan: 100% Coverage On Damage, Defects, Theft, Loss & Anything Else
The plan provides the following coverage:
- If hearing aids are determined to be defective, the customer will be given a free replacement.
- If the hearing aids are lost, broken, or water damaged, the customer can purchase a new pair for the exclusive protection plan member price of $24 for the Atom 2, and $49 for the Atom Pro 2.
- Return labels are sent via email and can only be received by email. If the customer does not have an email, they will be responsible for shipping the unit back to Audien headquarters.
- If the product is returned new/unopened within 45 days of when the customer initially received their package, they will be refunded fully for the warranty purchase.
- If the customer uses their hearing aids and keeps the product longer than 45 days, the customer will be considered as having used the warranty and the initial charge is non-refundable. Audien Hearing will then cancel the warranty and the customer will no longer be billed for any additional automatic payments.
This policy can be canceled at any time by contacting the customer service team at support@audienhearing.com. Once the policy is canceled, all protection plan policy coverage stops immediately.